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Privacy Policy of Along Transport Limited

Last updated: 25th May 2024

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Welcome to Along Transport Limited ("Along Transport," "we," "us," or "our"), a leading ride-sharing and transportation service based in Nigeria. This Privacy Policy is designed to inform you about how we collect, use, share, and protect your personal information when you use our app, website, and services (collectively, the "Services"). By using our Services, you agree to the collection, use, and sharing of your information as described in this policy.

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1. Introduction

Along Transport Limited is committed to protecting the privacy and security of our users' personal information. Our Privacy Policy is crafted in strict adherence to the legal frameworks and privacy regulations established by the laws of the Federal Republic of Nigeria.

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2. Scope and Consent

This Privacy Policy applies to all users of our Services, including riders, drivers, and any visitors to our website. Using our Services signifies your explicit consent to the collection, use, and sharing of your personal information in accordance with this Privacy Policy.

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3. Data Collection

We collect personal information you provide directly to us when you use our Services. This includes:

  • Contact Information: Name, email address, phone number, NIN, BVN, and other contact details.

  • Location Data: Precise or approximate location data to facilitate ride-sharing and transportation services.

  • Transaction Information: Details of the transactions you carry out through our Services, including payment information.

  • Usage and Preference Information: How you interact with our Services, including preferences, and selected settings.

  • Contact List Information: With your explicit consent, we collect information from your contact list to enhance your user experience by enabling features such as referral programs and contact-based ride-sharing recommendations.

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4. Data Usage

Your personal information is used to:

  • Provide, maintain, and improve our Services.

  • Process transactions and send related information, including confirmations and invoices.

  • Respond to customer service requests, questions, and feedback.

  • Send updates, security alerts, and support messages.

  • Conduct research and analysis to enhance user experience.

  • Enable features that utilise your contact list information, such as referral programs and ride-sharing recommendations.

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5. Data Sharing and Disclosure

We may share your information:

  • With service providers and partners who assist us in service delivery.

  • For legal reasons, including law enforcement requests, when required by law or to protect our rights and the rights of our users.

  • Contact List Information: Your contact list information will not be shared with third parties for their marketing purposes without your explicit consent.

We do not sell your personal information to third parties for marketing purposes without your explicit consent.

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6. User Rights

Under Nigerian law, you have the right to:

  • Access, correct, or delete your personal information.

  • Withdraw consent for data processing.

  • Request a copy of your personal data. To exercise these rights, please contact us using the details provided below.

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7. Data Security

We implement robust security measures to protect your data from unauthorised access, alteration, and loss. This includes encryption and secure server storage practices. However, no security system is impenetrable, and we cannot guarantee the security of our database.

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8. Data Retention

We retain personal information for as long as necessary to fulfil the purposes outlined in this Privacy Policy, comply with our legal obligations, resolve disputes, and enforce our agreements.

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9. In-App Disclosure and Consent

To comply with Apple and Google Play’s User Data policy, we provide an in-app prominent disclosure regarding the collection, use, and sharing of personal and sensitive user data. This disclosure is presented in a clear and unambiguous manner and requires affirmative user action before any data collection begins. The disclosure includes:

  • A clear explanation of the data being collected (e.g., contact list information).

  • The purpose of the data collection (e.g., to enable contact-based ride-sharing recommendations).

  • The scenarios in which the data will be used (e.g., when you refer a friend or view contact-based recommendations).

  • A consent request requiring user action (e.g., tap to accept).

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10. Changes to the Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any significant changes by posting the new Privacy Policy on our website and updating the "Effective Date" at the top of this policy.

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11. Contact Information

For questions or concerns about our privacy practices, please contact us at:

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12. Governing Law

This Privacy Policy and any disputes arising under it will be governed by and interpreted in accordance with the laws of the Federal Republic of Nigeria.

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Thank you for choosing Along Transport Limited. We are committed to providing you with a secure and privacy-respecting ride-sharing experience.

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