For Riders

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1. How do I sign up and create an account on Along Transport?

To sign up, download the Along Transport app from the Google Play Store or Apple App Store. Open the app, enter your phone number, and follow the prompts to set up your profile, including verification of your NIN, BVN, phone number and email. You can add your payment information during setup or before booking your first ride.

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2. How do I book a ride on Along Transport?

Launch the app, and it will automatically use your phone’s GPS to suggest your current location for pickup. You can adjust this if needed by typing a new address. Enter your destination in the 'Where to?' field, select the service type (AlongTransit or AlongTrip), and then tap ‘Confirm’. The app will display the estimated fare and match you with a nearby driver.

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3. What are the available payment options within the Along Transport app?

We accept a variety of payment methods including major debit/credit cards, PayPal, mobile money services, and Along Transport’s in-app wallet. You can choose your preferred payment method at the time of booking or add/change your stored payment methods in the 'Payment' section of the app.

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4. Can I schedule rides in advance?

Yes, Along Transport provides an option to schedule rides up to 7 days in advance. To schedule a ride, select the ‘Schedule’ icon after entering your destination, choose the date and time, and then confirm your scheduled ride. You will receive a reminder notification ahead of your scheduled pickup.

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5. What should I do if I left something in a vehicle?

If you leave an item in a vehicle, you can contact us directly through the app’s ‘Help’ section. Provide details about the ride and a description of the item. We will coordinate with the driver to retrieve your item and arrange a pickup location or delivery method to return it to you. This may be at an extra cost to you.

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6. How is the fare for my ride calculated?

Fares are calculated based on several factors including the base fare, rate per kilometre/mile, the time taken for the journey, and dynamic pricing or surge pricing during times of high demand. The app provides an estimated fare before you book, which can help you decide whether to confirm the ride or wait until a less busy period.

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7. How does cancellation work? Are there any fees?

You can cancel a ride through the app at any time. Cancellations made within five minutes after booking are generally free. However, if you cancel after five minutes after booking, you may be charged a cancellation fee to compensate the driver for their time and effort in heading towards your pickup location.

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For Drivers

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1. What are the requirements to drive with Along Transport?

Potential drivers must be at least 18 years old, possess a valid driver’s license, have at least one year of driving experience, and own or lease a car that meets Along Transport’s vehicle standards. Additionally, all drivers must pass a background check covering their driving history and criminal record.

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2. What type of vehicle is eligible for Along Transport?

Vehicles used for Along Transport must be a 4-door car or minivan, in excellent mechanical and cosmetic condition, not older than 10 years, and must pass an annual vehicle inspection to check for safety features like brakes, lights, tyres, and operational windows and air conditioning.

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3. How and when are driver payments processed?

Drivers are paid weekly via direct deposit into their bank account. The payment reflects the earnings from completed trips minus any applicable fees or deductions. Detailed earnings statements can be accessed through the driver portal, which breaks down fares, tips, bonuses, and other earnings.

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4. Does Along Transport offer any bonuses or incentives for drivers?

Yes, Along Transport offers various incentives including sign-on bonuses for new drivers, referral bonuses for referring other drivers, bonuses for achieving certain trip milestones, and enhanced rates during peak hours or in high-demand zones.

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5. What should I do if I encounter a problem during a trip?

If a problem arises during a trip, drivers should first ensure the safety of all passengers and then contact Along Transport support via the in-app emergency button, which provides immediate access to help. For less urgent issues, drivers can report the incident in the 'Trip Issues and Adjustments' section of the app after the trip ends.

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6. Are drivers able to rate passengers?

Yes, similar to passenger ratings, drivers can rate passengers after each trip to ensure both parties are accountable for maintaining respectful and safe behaviour. Ratings help improve the quality of Along Transport’s community.

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7. What are my responsibilities regarding vehicle maintenance?

Drivers are responsible for maintaining their vehicles to ensure they meet safety and operational standards. Regular maintenance checks, such as oil changes, tyre rotations, brake checks, and other necessary inspections, are required. Along Transport periodically asks drivers to submit proof of maintenance.

 

For questions not found here, please contact us at hello@alongtransport.com